LEGAL REFERENCE

Aap ka personal malumat hamari zimmedari hai

surf7 par aap jo bhi share karte ho—aap ka naam, payment details, aur account activity—woh encrypted rehti hai aur sirf hamari support team ke paas hi accessible hai...

Encryption aur SecurityData Protection LawsYour Control, Your Choice
surf7 Aap ka personal malumat hamari zimmedari hai

Hamara privacy posture Pakistan ke ilaqon mein

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HAMSE RABTA KAREN

Privacy concerns ka hal kaise paye?

Email Support [email protected] par likhen. Hum 24 ghante mein jawab...
In-App Help Aap ka account mein settings ke andar Help...
Account Settings Settings mein jayein aur Data & Privacy ko...
SECURITY KE ASOS

Hum kis tarah aap ke data ko protect karte hain

SSL Encryption

Har transaction aur login session mein 256-bit encryption use hota hai. Yaani aap ka password aur payment details kabhi clear text mein travel nahi karte.

Secure Password Storage

Hum aap ka password directly save nahi karte. Iska hashing algorithm use hota hai, to agar kisi ko hamara database bhi mil jaye, passwords safe rahte hain.

Regular Audits

Hamari security team monthly check karta hai ke data kahan stored hai, kaun access kar sakta hai, aur kya vulnerabilities hain.

Payment Partner Compliance

JazzCash, Easypaisa, SadaPay aur Raast ke saath hamara integration PCI-compliant hai. Matlab payment data hamesha secure routes par jayti hai.

Session Management

Aag inactivity ke baad, aap automatically logout ho jaate ho. Isse kisi aur ko aap ka device use karke account access nahi kar sakta.

Breach Notification

Agar koi security incident ho, hum aap ko email aur in-app message se directly inform karte hain. Hum transparency ko priority dete hain.

HAMARA STANDPOINT

Hamara policy aur aap ki expectations

01

Data Minimization

Hum sirf woh info mang te hain jo lazmi hai. Aap ka address, medical history, ya family details nahi poochte, kyunke hume un ki zarurat nahi.

02

No Data Selling

Aap ka name, email, ya play history kisi advertiser ko nahi bechi jayti. Marketing partners sirf anonymized reports pate hain.

03

Right to Access

Aap kabhi bhi request kar sakte ho ke hamara paas aap ka kaun sa data hai. Hum format mein dekh sakte ho aur download bhi kar sakte ho.

04

Right to Deletion

Jab aap account delete karte ho, personal files 30 din mein delete ho jaati hain. Tax records aur audit logs longer period ke liye rakhne zaroori hote hain.

05

Complaint Path

Agar aap ko lagta hai hamne aap ka privacy violate kiya, aap local data protection authority ko complaint kar sakte ho. Hum bhi cooperate karte hain.

06

Policy Updates

Jab hamara policy change ho, hum pehle email karenge aur in-app notice denge. Aap ko consent dena padega naye terms par continue karne se pehle.

07

Cookie Control

Aap browser settings mein cookies manage kar sakte ho. Essential cookies off karne se login aur transactions ruk jayenge, par analytics cookies optional hain.

ACCOUNT KA DESIGN

Hamara privacy-first account structure

Encrypted Dashboard Aap ka dashboard encrypted channel par load hota hai. Settings...
Two-Factor Authentication 2FA optional hai lekin hum recommend karte hain. Iska matlab...
Activity Log Aap apna complete login aur transaction history dekh sakte ho...
Payment Method Privacy JazzCash, Easypaisa, SadaPay aur Raast accounts directly link nahi hote...
Withdrawal Verification Withdrawal request mein aap se re-confirmation maang te hain taake...
Data Export Settings se aap apna complete data export kar sakte ho—account...

Privacy ke bare mein pooche jaane wale sawalat

Nahi. Aap ka phone number sirf verification ke liye use hota hai aur JazzCash ya Easypaisa deposits ko confirm karne ke liye. Marketing, advertising, ya analytics partners ko ye malumat nahi milti. Hum legal order ke baad hi government ko share karte hain.

Sirf aap aur hamari support team. Agar aap withdrawal ke liye puchche to hamara finance team transaction verify karta hai. Lekin detailed bet history ya game patterns kisi ko nahi dikhai jaati bina aap ki permission ke.

Haan, hum analytics aur session cookies use karte hain. Essential cookies off karne se aap login nahi kar paoge. Lekin analytics cookies ko aap browser settings se disable kar sakte ho. Ye performance-tracking ke liye hain, zaroori nahi.

Agr hacker ko access mil gaya to encrypted password aur payment details ko nahi dekh sakta kyunke woh hashed hain. Lekin user profile, withdrawal history, aur email target ban sakte hain. Is liye 2FA turn on karna zaroori hai.

Active account mein sab data tab tak store hai jab tak aap use kar rahe ho. Account delete karne ke baad, personal files 30 din mein delete ho jaate hain. Tax records aur compliance audit logs 7 saal rakhne zaroori hote hain.

Haan. Settings mein Data & Privacy section mein jayein. Aap apna complete data export kar sakte ho CSV ya JSON format mein, ya full deletion request kar sakte ho. Hum 30 din mein process complete karte hain.

Hum Raast payment support add kiya hai aur encryption standards update kiye hain. Consent-based analytics tracking improve kiya gaya hai. Detailed changelog aap Settings se dekh sakte ho ya [email protected] se puch sakte ho.